Customer Success Manager

The role

You will run a portfolio of drayage and regional accounts as a customer advocate. You will manage customer retention, expansion, and escalations by working cross-functionally with Operations, Analytics, Pricing, and Sales.

What you will do

• Hit each customer's quarterly tender allocation and grow tenders and lanes across your portfolio.
• Manage customer escalations from start to finish.
• Monitor customer health, tender counts, and volume.
• Partner with Pricing to handle rate conversations.
• Work with Operations to ensure customer expectations and standards are met.
• Act as an expert on customer reports and data.
• Conduct business reviews and provide insights to leadership.
• Partner with Sales to open new logos and new markets.

Required qualifications

• 5+ years in logistics, supply chain, or drayage account management or customer success.
• A track record of keeping enterprise or port-based accounts and growing them.
• Real relationship skills and the ability to negotiate to a result both sides can live with.
• An analytical eye to read tender and volume data.
• A knack for getting things done across teams through influence and follow-through.
• Bachelor's degree or equivalent experience in business, logistics, or a related field.

Benefits

• 401(k) with company contribution
• Flexible Paid Time Off (PTO)
• Comprehensive health, medical, and dental coverage
• Opportunities for professional development and career advancement

About the company

Cargomatic connects shippers and carriers in real time through our digital freight marketplace. We move freight across the country's busiest ports and logistics corridors.