Customer Success Manager

The role

You will manage a portfolio of drayage and regional accounts as a customer advocate. You will focus on customer retention, expansion, and managing escalations through cross-functional collaboration.

What you will do

• Hit quarterly tender allocations and grow tenders and lanes across a portfolio.
• Manage customer escalations from start to finish.
• Monitor customer health, tender counts, and volume.
• Partner with Pricing to handle rate conversations.
• Work with Operations to meet customer expectations and standards.
• Ensure accuracy of customer reports and data stories.
• Conduct business reviews and provide insights to leadership.
• Partner with Sales to expand into new logos and markets.

Required qualifications

• 5+ years in logistics, supply chain, or drayage account management or customer success.
• Track record of keeping and growing enterprise or port-based accounts.
• Relationship skills and ability to negotiate.
• Analytical eye for reading tender and volume data.
• Ability to work across teams through influence and follow-through.
• Bachelor's degree or equivalent experience in business, logistics, or a related field.

Benefits

• 401(k) with company contribution
• Flexible Paid Time Off (PTO)
• Comprehensive health, medical, and dental coverage
• Opportunities for professional development and career advancement

About the company

Cargomatic connects shippers and carriers in real time through a digital freight marketplace. They move freight across the country's busiest ports and logistics corridors.