Customer Success Specialist

The role

You will serve as the primary point of contact for customers and execute day-to-day customer operations. You will collaborate with internal teams to ensure shipment operations run seamlessly and manage account data metrics.

What you will do

• Serve as the primary point of contact for customers.
• Drive daily engagement and ensure timely communication across email, phone, and reporting channels.
• Execute day-to-day customer operations.
• Partner with Sales, Account Management, and Carrier Operations.
• Track, maintain, and improve weekly account data metrics and key Service Level Agreements (SLAs).
• Identify and champion new products, processes, and initiatives to support customer growth and retention.
• Develop scalable processes and Standard Operating Procedures (SOPs) for offshore support staff.

Required qualifications

• Bachelor’s degree
• 2+ years’ experience in logistics, supply chain, or drayage account management or customer success
• Strong written and verbal communication skills
• Proven track record in customer support
• Ability to learn and adapt quickly to new concepts, software, and logistics technologies
• Intermediate to advanced working knowledge of Microsoft Excel
• Analytical mind capable of troubleshooting complex operational issues
• Comfort navigating ambiguity and rapidly shifting priorities

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• 401(k) plan with company match
• Generous paid time off including vacation, sick time, and company holidays
• Employee assistance program
• Wellness resources
• Opportunities for professional growth and career development

About the company

Cargomatic is a technology platform and digital marketplace for local trucking. The company connects shippers and commercial truck drivers with mobile technology.