Customer Success Specialist

The role

You will serve as the primary point of contact for enterprise customers and manage day-to-day shipment operations. You will collaborate across the Cargomatic network to ensure shipment operations run smoothly.

What you will do

• Serve as the primary point of contact for enterprise customers via email, phone, and reporting
• Manage day-to-day shipment operations for enterprise accounts
• Collaborate cross-functionally with Sales, Account Management, Carrier Operations, and leadership
• Own weekly account data metrics and key SLAs
• Identify and help implement new products, processes, and initiatives
• Build, document, and champion processes and SOPs to support the transition of daily tasks to offshore support teams

Required qualifications

• 3–5 years of experience in transportation and/or logistics
• Strong customer support and customer satisfaction experience
• Excellent written and verbal communication skills
• Ability to think on your feet and solve problems analytically
• Comfort working in a fast-changing environment with shifting priorities
• Strong sense of urgency and ability to prioritize daily tasks
• Ability to learn new technology and concepts quickly
• Intermediate to advanced proficiency in Microsoft Excel

Nice to have

• Bachelor’s degree strongly preferred

Benefits

• Competitive compensation
• Medical, dental, and vision insurance
• Flexible paid time off (PTO) and paid holidays
• 401(k) plan
• Employee assistance program (EAP)
• Opportunities for professional growth and career development
• Work in a high-growth company redefining logistics and supply chain
• Collaborative, people-first culture focused on safety, compliance, and continuous improvement

About the company

Founded in 2013, Cargomatic is a digital marketplace for local trucking using an AI-enabled platform. The company has been recognized as a Built In Best Places to Work in 2023, 2024, and 2025.