Care Companion I

The role

You will guide members through family-forming journeys via phone and email support. You will help members understand benefits including fertility treatment, adoption, and gestational carrier arrangements.

What you will do

• Serve as a member's primary point of contact
• Respond to member inquiries via phone and email
• Help members understand and navigate Carrot benefits
• Support members across family-forming paths
• Document member interactions in Zendesk
• Recognize and route cases that need escalation
• Meet or exceed team benchmarks for response time, quality, and member satisfaction
• Flag trends or gaps in resources for Urdu-speaking members

Required qualifications

• 1-3 years of experience in a direct customer service, healthcare, or client-facing role
• Strong written and verbal communication skills
• Ability to empathetically support a diverse member population

Nice to have

• Bachelor's Degree
• Deliver support in both English and Spanish
• Previous call center experience and an understanding of call center KPIs
• Experience working at a fast-growing tech or digital health company
• Experience with Zendesk or a similar CRM platform
• Past experience in the family-forming space

Benefits

• Competitive compensation
• Equity
• Comprehensive benefits
• Health and wellness benefits
• Retirement savings plans
• Short- and long-term incentives
• Parental leave
• Family-forming assistance

Before you apply

• Recruiter Screen
• Onsite Hiring Manager Interview
• Onsite Leadership Conversation

About the company

Carrot is a global fertility and family care platform that supports members through clinical guidance. The company supports millions of members across 195 countries.