Underwriting Manager

The role

The Agency Underwriting Manager leads the day-to-day operations, performance, and strategic development of the Agency Underwriting Department. This role oversees underwriting quality, productivity, staffing capacity, and compliance with agency and company policies.

What you will do

• Lead and manage daily operations of the Agency Underwriting Department
• Establish and monitor departmental goals and KPIs
• Monitor underwriting productivity, turnaround times, and quality results
• Develop departmental budgets, expense forecasts, and staffing plans
• Evaluate workload capacity and staffing needs
• Implement new ways to incorporate off shoring personnel
• Evaluate and improve existing underwriting workflows and processes
• Coach, mentor, and develop underwriting staff
• Oversee underwriting quality and consistency for agency and company compliance
• Collaborate with senior leadership and cross-functional departments

Required qualifications

• Minimum of 5+ years of current or previous mortgage underwriting experience
• Substantial experience in FHA and VA government loan underwriting
• Current or prior DE/FHA underwriting authority
• Current or prior VA/SARR underwriting authority
• Demonstrated experience in a supervisory, management, or team leadership role within a mortgage operations environment
• In-depth knowledge of FHA Handbook 4000.1, applicable Mortgagee Letters, VA underwriting guidelines and applicable VA Circulars
• Strong understanding of agency underwriting standards, credit risk assessment, automated underwriting systems, and manual underwriting
• Demonstrated experience establishing, tracking, and analyzing KPIs
• Demonstrated Experience developing or contributing to departmental budgets, expense forecasting, staffing plans, and capacity models
• Proven ability to analyze operational reports and translate findings into business decisions
• Experience managing workflow distribution and forecasting staffing requirements
• Demonstrated success in coaching employees and managing performance

Benefits

• Medical
• Dental
• Vision
• Life
• 401K match
• PTO
• Sick Time
• 10 Paid Holidays
• Remote work opportunities

About the company

Since opening in 1999, Cascade Financial Services has grown to become a lender in Attainable Housing. The company focuses on mortgage loan solutions for the manufactured housing marketplace.