Production Associate (Hybrid, in office up to 3x/week) - New Grads strongly encouraged to apply!

The role

As a Production Associate, you will support one or more Loan Officers by coordinating loan files from application through processing submission. You will be the point of contact for borrowers, retail partners and internal teams, collecting documents and keeping borrowers informed.

What you will do

• Coordinate loan files from application through processing submission with Operations and the Sales Team.
• Collect, review and organize required loan documentation, including signed disclosures and income and asset documents.
• Handle inbound borrower inquiries and make outbound follow-up calls about loan status and next steps.
• Deliver customer service through proactive communication and timely follow-up.
• Manage Loan Officer pipelines so applications progress, deadlines are met and compliance requirements are completed on time.
• Maintain accurate loan records and update systems regularly.

Required qualifications

• 4-year college degree
• Strong organizational, time management and prioritization skills
• Exceptional customer service and communication skills, written, verbal and active listening
• Ability to learn quickly, adapt to changing priorities and work in a team-oriented, results-driven environment
• Strong attention to detail and sound judgment when resolving problems
• Proficiency with computer applications and the ability to learn loan origination systems
• Working knowledge of Microsoft Office Suite, including Word, Excel, Outlook and Teams

Benefits

• Medical, dental and vision insurance
• Life insurance
• 401K match
• PTO and sick time
• 10 paid holidays
• Remote work opportunities
• Comprehensive onboarding and hands-on training from experienced Loan Officers and Sales Leaders
• Training on loan origination and CRM systems, and compliance training
• Cross-functional exposure to Processing, Underwriting, Closing and Funding
• Opportunities for career advancement within Sales and Mortgage Operations

Before you apply

• Path toward NMLS licensing and a producing Loan Officer role or an operations career path is described.

About the company

Cascade Financial Services has been a lender since 1999, offering mortgage loan solutions for the manufactured housing marketplace. The company emphasizes teamwork, integrity, excellence and service, and a positive, family-like work environment.