Account Manager

The role

Account Managers build long-lasting client relationships and drive growth. You will perform training, conduct webinars, and manage a portfolio of clients to increase sales productivity.

What you will do

• Write a Personalized Help Guide to Train Clients on their Use Case.
• Perform one-on-one Training of the Software to new and existing clients.
• Conduct online webinars.
• Accountable for client retention and assists with service level tracking and reporting.
• Manage a select portfolio of clients, including contract renewals and price increases.
• Perform extensive research on how to retain and increase sales through client partnerships.
• Perform standing quarterly business reviews with each client.
• Drive retention, expansion, and advocacy.
• Hold periodic calls with clients to review ongoing projects and customer health.
• Analyze customers health and solution usage to recommend enhancements and Upsell.

Required qualifications

• 1 – 3 years of relevant work experience.
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
• Ability to multitask, organize, and prioritize work.
• Excellent interpersonal and communication skills, as well as participating in writing blog posts and help materials.
• Excellent listening, negotiation, and presentation skills.
• Ability to build and maintain lasting relationships with key clients and build networks within the law enforcement community, healthcare, and the private sector.
• Analytical and able to see the bigger picture, matching specific solutions to each client’s business objectives.
• Independent, self-motivated, and driven to investigate possible solutions for challenges with no pre-established answer.
• Organized, with the ability to manage a wide range of customer activities.
• Knowledge on customer relationship management tools Salesforce and Notion).

Benefits

• Competitive Salary
• Stock Option
• Medical, Dental, and Vision Insurance
• 401K
• Paid Vacation
• Ten paid holidays per year
• Friendly and Learning environment

About the company

CaseGuard is a software company that helps law enforcement agencies, federal agencies, hospitals, schools, airports, and others manage all their media redaction needs in one easy-to-use redaction software.