Client Information Technology Support Specialist

About the job

The Client Information Technology Support Specialist serves as the primary point of contact for clients, providing support via phone, email, and chat on product functionality, pricing, troubleshooting, and availability. This role resolves software issues related to installation, configuration, performance, and usage while documenting bugs and collaborating with the development team.eds. Responsibilities - Communicate with customers via phone, email, and chat. - Provide knowledgeable answers to questions about the product, the plans, pricing, troubleshooting, and availability. - Troubleshoot and resolve software issues reported by clients, including installation, configuration, performance,…