Customer Success Specialist

The role

This person will manage and support a portfolio of Catapult customers in the Japanese market. They will drive customer adoption, education, retention, and long-term value across various sports technology solutions.

What you will do

• Account manage the customer base in Japan to drive health, adoption, engagement, retention, and growth
• Build trusted relationships with coaches, performance staff, analysts, and senior stakeholders
• Deliver onsite and remote onboarding, training, workshops, and best-practice education
• Identify customer education needs, adoption gaps, renewal risks, and growth opportunities
• Create, localise, and deliver Japanese-language customer education materials
• Facilitate technical support and help customers navigate support channels
• Maintain accurate and timely records in company systems
• Gather and communicate customer feedback, product requests, and market insights to internal teams

Required qualifications

• Native-level Japanese
• Professional English communication skills
• Strong customer-facing presence
• Ability to lead meetings, training sessions, workshops, and customer discussions independently
• Willingness and ability to travel regularly within Japan and internationally
• Ability to build trust with elite sporting organisations
• Ability to communicate with both technical users and senior decision makers
• Proactive ownership mindset
• Bachelor’s degree in Exercise and Sport Science, Sports Performance, Strength & Conditioning, or a related field

Nice to have

• Competency in other Asia-relevant languages
• Hands-on experience with athlete monitoring, video analysis, scouting, or gym-based performance technology
• Strong background in either football or rugby

About the company

Catapult is a sports technology company that empowers professional teams to make data-driven decisions. They provide health, performance, video, and AI insights to over 5,000 teams around the world.