Customer Success Specialist

The role

You will manage a dedicated portfolio of NHL, AHL, PWHL, and NCAA hockey customers. You will build relationships, deliver training, and provide sport science insights using Catapult and Perch technology.

What you will do

• Own the customer lifecycle and manage a dedicated portfolio of hockey customers
• Build trusted relationships across performance, coaching, medical, analytics, and leadership groups
• Develop and maintain account plans for key customers
• Travel to customer sites to provide in-person education and support
• Deliver onboarding, training, workshops, and product demonstrations
• Analyze and interpret Catapult and Perch data to provide actionable sport science insights
• Work closely with Commercial, Product, and Product Support as the voice of the customer
• Maintain accurate customer records and log customer activity

Required qualifications

• 3+ years of experience working within an elite or high-performance hockey environment
• Hands-on experience using Catapult wearable technology
• Bachelor’s degree in Exercise and Sport Science, Sports Performance, Strength and Conditioning, or a related field
• Strong understanding of athlete monitoring technologies, including GPS, inertial sensors, performance data, and strength and performance technologies such as Perch
• Strong ability to analyze, interpret, and communicate Catapult and Perch data
• Strong customer relationship management and communication skills
• Ability to independently manage a customer portfolio and develop account plans
• Willingness and ability to travel up to 40% across North America

Nice to have

• Experience working directly with a hockey team that uses Catapult, with experience in the NHL, AHL, PWHL, NCAA, or another high-performance hockey organization
• Master’s degree

Benefits

• Generous paid leave
• Recognized company holidays
• Health, Dental, and Vision insurance
• 401(k) retirement plan with company match

Before you apply

• All offers of employment are subject to Catapult's positive prehire check

About the company

Catapult is a sports technology company that empowers professional teams to make data-driven decisions. They provide health, performance, video, and AI insights to over 5,000 teams around the world.