Renewals Manager

The role

You will build and lead the first global Renewals team. You will manage Renewal Specialists and lead customer conversations to guide renewals from first conversation to signature.

What you will do

• Be the direct line manager for the Renewal Specialists
• Lead customer conversations on complex, strategic or at-risk renewals
• Manage a portfolio of renewals
• Own renewal performance including gross revenue retention, net revenue retention, logo retention and on-time renewal rate
• Establish a reliable renewal forecasting cadence
• Report status, risks and opportunities to commercial leadership
• Create repeatable playbooks for the renewal lifecycle

Required qualifications

• 5+ years of customer-facing experience in renewals, account management, sales or revenue operations at a SaaS or technology company
• Experience leading, mentoring or managing a team
• Track record of owning retention and renewal targets
• Strong commercial skills including pricing, contract terms, negotiation with customers and procurement teams, and price uplift strategy
• Ability to work in a shared-ownership model partnering with sales colleagues
• Comfort with CRM, reporting and forecasting tools (Salesforce or similar)
• Excellent communication skills

Benefits

• Work with ambitious, intelligent people
• Collaborative yet challenging environment
• Opportunity to work with people from more than 32 countries
• Unlimited opportunity to grow

Before you apply

• All offers of employment are subject to Catapult's positive prehire check

About the company

Catapult is a sports technology company that empowers professional teams to make data-driven decisions. They provide health, performance, video, and AI insights to over 5,000 teams around the world.