Renewals Specialist

The role

The Renewals Specialist manages the end-to-end renewal process for assigned accounts to drive retention. You will engage customers, prepare quotes and contracts, and coordinate with internal teams like Legal and Finance.

What you will do

• Manage the end-to-end renewal process for assigned accounts.
• Engage customers at least 120 days before renewal to understand requirements and set timelines.
• Prepare accurate renewal quotes, order forms and contracts.
• Partner with BDMs to identify opportunities for expansion, consolidation or changes to existing agreements.
• Use CRM and reporting tools to maintain accurate renewal forecasts and track performance.
• Flag at-risk accounts and update management on status, risks and opportunities.
• Coordinate with BDMs, Customer Success, Legal and Finance to meet customer requirements.
• Help build repeatable renewal processes and best practices.

Required qualifications

• 2+ years of experience in a customer-facing sales, renewals, account management or revenue role in a fast-paced, competitive environment.
• Demonstrated experience owning deals or commercial outcomes through close, including renewals, expansions or contract execution.
• Track record of strong performance against targets.
• Outstanding verbal and written communication skills.
• Strong problem-solving, organization, project management and negotiation skills.
• Ability to manage multiple concurrent renewals of varying complexity while meeting critical deadlines.
• Ability to build relationships with customers, BDMs, procurement teams and cross-functional partners.
• Comfort working in a shared-ownership model where the BDM owns the customer relationship.
• Self-motivation and the ability to navigate complex processes and resolve obstacles.

About the company

Catapult is a sports technology company that empowers professional teams to make data-driven decisions. They provide health, performance, video, and AI insights to over 5,000 teams around the world.