Principal Product Manager – Customer Service

Lisbon, Portugal. Posted 9 days ago

The role

You will lead the entire Customer Service to provide responses to buyers and sellers while lowering costs. You will use AI to solve customer service issues and manage one direct reporting Product Manager.

What you will do

Lead the entire Customer Service
Provide response to users while lowering costs
Use AI to achieve mission goals
Manage one direct reporting Product Manager
Manage multiple stakeholders from engineering to data and the CS department
Drive initiatives to achieve defined metrics and targets

Required qualifications

5+ years of product management experience at a high stakes role
Self-aware
High IQ
Strong oral and written communications

Benefits

Learning & Development initiatives
Development plans
Mentorship programmes
€100 Catavoucher when you join
€50 Catavoucher on your birthday
An extra day off each year to Pursue Your Passion
Additional leave for key work anniversaries and important life events

Before you apply

Apply with an English CV and Cover Letter
Company may use artificial intelligence (AI) tools to support the review of your application

About the company

Catawiki is a marketplace for buying and selling special objects. It is a growing, diverse and sustainable scale-up.