Customer Service Representative - Dutch and English (Seasonal)

The role

You will answer customer questions and solve complaints via chat, email, phone and social media. When a buyer and seller disagree, you mediate and find a solution that works for both.

What you will do

• Answer and resolve customer queries in a correct and timely manner across chat, email, phone and social media
• Manage disputes and complaints from buyers and sellers
• Mediate between a seller and a buyer to find a solution that works for both
• Work with Sales, Experts and other departments to improve the customer experience
• Share customer feedback to help improve services

Required qualifications

• 1 to 4 years of direct experience in Customer Service or Content Moderation
• Professional speaking and writing skills in Dutch and English
• Strong communication skills
• Strong analytical and critical thinking skills
• Ability to quickly switch between customer channels such as phone and email
• Ability to work positively with your team and other departments
• Available to work 40 hours per week
• Willing to commute to the Lisbon office and work there at least 2 days per week
• Flexible to work at least 2 weekends a month and some public holidays

Nice to have

• Experience with Live Channels
• Previous experience in a customer service environment or customer-related role such as hospitality, tourism, retail or call centre

Benefits

• Health insurance from day 1, including dental coverage
• Work From Home Allowance for monthly household bills
• Commuting between home and office covered
• Office in the centre of Lisbon
• €100 Catavoucher when you join
• €50 Catavoucher on your birthday
• An extra day off each year to pursue your passion
• Additional leave for key work anniversaries and important life events
• Learning and development initiatives, development plans and mentorship

Before you apply

• Apply with an English CV and cover letter
• AI tools may support the review of applications, but hiring decisions are made by the recruitment team

About the company

Catawiki is a marketplace for buying and selling special objects, with over 100,000 unique items auctioned each week. It has 800+ employees from 60+ nationalities, with offices in Amsterdam and Lisbon.