Customer Service Representative - Japanese and English (Seasonal)

The role

You will answer customer questions by chat, email, phone and social media, and solve problems for buyers and sellers. When a buyer and seller disagree, you mediate and find a solution that works for both. You will also share customer feedback with other departments to improve the service.

What you will do

• Answer and resolve customer queries in a correct and timely manner
• Handle chat, email, phone and social media channels
• Manage disputes and complaints between sellers and buyers
• Mediate disputes and find solutions that work for both sides
• Work closely with Sales, Experts and other departments to improve the customer experience
• Give customer feedback on possible service improvements

Required qualifications

• 1 to 4 years of direct experience in Customer Service or Content Moderation
• Professional speaking and writing skills in Japanese and English
• Strong communication skills
• Strong analytical and critical thinking skills
• Ability to quickly switch between customer channels such as phone and email
• Ability to interact positively with your team and other departments
• Available to work 40 hours per week
• Willing to commute to the Lisbon office and work in the office at least 2 days per week
• Flexible to work at least 2 weekends a month and some public holidays

Nice to have

• Experience with Live Channels
• Previous experience in a customer service environment or customer-related role such as hospitality, tourism, retail or call-centre

Benefits

• Health insurance from day 1, including dental coverage
• Work From Home Allowance for monthly household bills
• Commuting between home and office covered
• €100 Catavoucher when you join
• €50 Catavoucher on your birthday
• An extra day off each year to Pursue Your Passion
• Additional leave for key work anniversaries and important life events
• Learning & Development initiatives, development plans and mentorship programmes
• Office in the centre of Lisbon

Before you apply

• Apply with an English CV and cover letter
• AI tools may support the review of applications, but hiring decisions are made by the recruitment team

About the company

Catawiki is a marketplace for buying and selling special objects, with over 100,000 unique items auctioned each week and more than 25 million objects sold. It has 800+ employees from 60+ nationalities, with offices in Amsterdam and Lisbon.