Customer Service Representative - French and English (Seasonal)

The role

You will help buyers and sellers on the Catawiki marketplace by answering their questions and resolving complaints across chat, email, phone and social media. When a buyer and seller disagree, you mediate and find a solution that works for both.

What you will do

• Answer and resolve customer queries in a correct and timely manner via chat, email, phone and social media
• Handle disputes and complaints between sellers and buyers
• Mediate disputes and find solutions that work for both sides
• Work closely with Sales, Experts and other departments to improve the customer experience
• Pass customer feedback on possible service improvements to the wider business

Required qualifications

• 1 to 4 years of direct experience in Customer Service or Content Moderation
• Professional speaking and writing skills in French and English
• Strong communication skills
• Strong analytical and critical thinking skills
• Ability to quickly switch between customer channels such as phone and email
• Ability to interact positively with your team and other departments
• Available to work 40 hours per week
• Willing to commute to the Lisbon office and work in the office at least 2 days per week
• Flexible to work at least 2 weekends a month and some public holidays

Nice to have

• Experience with live channels
• Previous experience in a customer service environment or customer-related role such as hospitality, tourism, retail or call centre

Benefits

• Health insurance from day 1, including dental coverage
• Work from home allowance for monthly household bills
• Commuting between home and office covered by Catawiki
• Office in the centre of Lisbon
• €100 Catavoucher when you join
• €50 Catavoucher on your birthday
• An extra day off each year to pursue your passion
• Additional leave for key work anniversaries and important life events
• Learning and development initiatives, development plans and mentorship programmes

Before you apply

• Apply with an English CV and cover letter
• AI tools may be used to support the review of your application, but hiring decisions are made by the recruitment team

About the company

Catawiki is a one-of-a-kind marketplace for buying and selling special objects, with over 100,000 unique items auctioned each week. The company has 800+ employees across 60+ nationalities, with offices in Amsterdam and Lisbon.