Customer Service Representative - German and English (Seasonal)

The role

You will answer customer questions and solve problems through chat, email, phone and social media. When a buyer and a seller disagree, you will mediate and find a solution that works for both.

What you will do

• Answer customer queries and resolve them correctly and on time via chat, email, phone and social media
• Manage disputes and complaints
• Mediate between sellers and buyers to find a solution that works for both
• Work with Sales, Experts and other departments to improve the customer experience
• Share customer feedback on possible service improvements

Required qualifications

• 1 to 4 years of direct experience in Customer Service or Content Moderation
• Professional speaking and writing skills in German and English
• Strong communication skills
• Strong analytical and critical thinking skills
• Ability to quickly switch between customer channels, such as phone and email
• Ability to work positively with your team and other departments
• Available to work 40 hours per week
• Willing to commute to the Lisbon office and work in the office at least 2 days per week
• Flexible to work at least 2 weekends a month and some public holidays

Nice to have

• Experience with Live Channels
• Previous experience in a customer service environment or customer-related role (hospitality, tourism, retail, call-centre, etc.)

Benefits

• Health insurance from day 1, including dental coverage
• Work From Home Allowance to help with monthly household bills
• Commuting between home and office covered by Catawiki
• €100 Catavoucher when you join
• €50 Catavoucher on your birthday
• An extra day off each year to Pursue Your Passion
• Additional leave for key work anniversaries and important life events
• Learning & Development initiatives, development plans and mentorship programmes
• Office in the centre of Lisbon

Before you apply

• Apply with an English CV and cover letter
• AI tools may support the review of your application, but hiring decisions are made by the recruitment team

About the company

Catawiki is a marketplace for buying and selling special objects, with over 100,000 unique items auctioned each week. The company has 800+ employees representing 60+ nationalities and offices in Amsterdam and Lisbon.