CS Phone VA

The role

This person will handle inbound and outbound customer calls. They will assist with product inquiries, website navigation, billing, order status, and returns.

What you will do

• Answer inbound customer calls
• Provide assistance with product inquiries
• Provide assistance with website navigation and technical assistance
• Provide assistance with billing questions and charges
• Provide assistance with order status and tracking
• Provide assistance with returns and replacements
• Meet performance metrics including an average handle time of approximately 5 minutes per call and a minimum of 60 calls per day
• Conduct outbound calls to follow up on unresolved or disconnected customer interactions
• Make decisions that prioritize customer needs and business health

Required qualifications

• Above-average verbal communication skills with a clear, neutral accent
• Strong customer service and interpersonal skills
• Above-average technical proficiency and ability to quickly learn new systems
• Proven ability to multitask effectively
• Minimum of one (1) year of BPO experience in a customer service account
• High level of reliability and accountability
• Intel i5 processor or comparable equipment with at least 4GB RAM
• Reliable high-speed internet connection with a minimum speed of 30 Mbps
• Noise-canceling headset
• Dual monitors

Benefits

• Permanent Work from Home
• Bi-weekly paycheck
• Performance Bonuses and Incentives
• 6th month and annual anniversary bonus
• Up to 17 days of paid leave credits

About the company

Catch Creation is a global eCommerce company. They create, grow, and manage online brands in a remote-first culture.