CS Email VA

The role

This person will receive inbound emails to resolve customer after-sales concerns. They will process orders for call-in to buy customers and perform call-backs as necessary.

What you will do

• Receive inbound emails to assist and resolve customers' after-sales concerns
• Handle product inquiries, order tracking, billing, replacements, cancellations, and refunds
• Handle customer complaints
• Process orders for call-in to buy customers with existing records
• Escalate orders in need of higher-level or interdepartmental assistance
• Perform call-backs to resolve abandoned and disconnected calls

Required qualifications

• At least 2 years of BPO experience
• Strong Comprehension and Communication Skills
• Above-average Technical Skills
• Above-average multi-tasking skills in navigating to different systems and tools
• High sense of reliability and accountability
• Flexible to work on varying schedules
• Intel i5, or comparable equipment with 4GB RAM or higher
• Wired internet connection, 30mbps or higher (no dongles)
• Noise-cancelling headphones

Nice to have

• Telco/E-commerce account experience

Benefits

• Bi-weekly payout
• Performance Bonuses and Incentives
• 6th month and annual anniversary bonus
• Up to 17 days of paid leave credits

About the company

Catch Creation is a global eCommerce company that creates, grows, and manages online brands. The team thrives in a fully remote environment.