IT Support Specialist

The role

You will be the first point of contact for Cato employees worldwide. You will resolve hardware, software, and access issues and lead onboarding and offboarding processes.

What you will do

• Provide first-line technical support to employees across all global offices.
• Troubleshoot hardware, software, and network issues on macOS and Windows.
• Support cloud and SaaS platforms including Microsoft 365, Slack, and Zoom.
• Provide AV support for the auditorium and conference rooms.
• Administer and monitor cloud infrastructure components including Azure AD/Entra ID, Intune, Kandji, and AWS services.
• Lead and execute employee onboarding and offboarding processes.
• Partner with Systems and Security teams to resolve complex technical issues and improve workflows.
• Participate in IT projects and initiatives to improve internal systems.

Required qualifications

• At least 3 years of experience in IT support or a related technical role
• Hands-on experience with Azure, Entra ID, and Microsoft 365 cloud environments
• Strong troubleshooting skills across Windows and macOS laptops, as well as mobile devices
• A solid understanding of networking fundamentals, including firewalls, Wi-Fi, and VPN technologies

Nice to have

• high-tech or startup experience
• Experience with endpoint management tools such as Intune or Kandji
• Knowledge of IT automation or scripting with PowerShell/Python
• Familiarity with IT knowledge-base and documentation processes

About the company

Cato Networks is the converged network and security cloud for the AI era. The company provides a unified, cloud-native platform to prioritize risks and stop threats in real time.