Product Support Engineer, T3

Singapore. Posted 3 months ago

The role

You will engage with customers during post-sales, evaluation, and onboarding. You will research, diagnose, and troubleshoot customer issues while working with R&D and Product Management.

What you will do

Own and manage customer issues through resolution
Research, diagnose, troubleshoot, and identify solutions to resolve customer issues
Work directly with R&D and Product Management on customer issues
Be a focal point for customer needs and a trusted advisor
Nurture customer relationships through ongoing communication and periodic meetings
Act as a customer advocate internally
Collaborate with product management, engineering, sales, and finance
Monitor customer status to identify areas of concern and growth opportunities
Build and expand the company's Global Support Services

Required qualifications

2-3 years or more experience working as a Support Engineer (tier2-3)/Network Engineer
Strong computer skills with an emphasis on Networking, TCP/IP, Firewalls, and proxy servers
Technical experience with DNS, DHCP, NAT, HTTP/HTTPS, VOIP
Experience with VPNs, IPsec, BGP, security protocols, and standards
Familiarity with WAN/SD-WAN/ MPLS networks
Great troubleshooting abilities
Excellent oral and written communication skills
Ability to adapt and work efficiently in a rapidly changing dynamic environment
Ability to work with globally dispersed, cross-cultural team
Strong written and verbal English communication skills

Nice to have

Knowledge of security concepts such as CASB, DLP, IPS
Experience working with Cloud, SaaS technology provider

About the company

Cato Networks is the converged network and security cloud for the AI era. The company provides a unified, cloud-native platform to prioritize risks and stop threats.