Manager, Customer Success

London, England, United Kingdom. Posted a month ago

The role

You will manage a regional team of Customer Success Managers for UK/I. You will ensure customer health, adoption, renewal, and growth while leading the post-sales motion.

What you will do

Lead and manage a regional team of CSMs
Set targets and provide guidance to the team
Ensure health, adoption, renewal, and growth of the regional book of business
Provide oversight and guidance to direct reports including personnel matters
Lead and orchestrate Cato's defined post-sales motion in the region
Build and maintain strong relationships with executive and senior stakeholders
Influence internal cross-functional stakeholders to drive customer outcomes
Structure and price complex renewal and upsell opportunities
Monitor and track team and individual performance against goals
Conduct regular performance reviews

Required qualifications

Experience in Customer Success function
Experience managing people at a high growth SaaS software or technology vendor
Experience in running a renewal and upsell business
Strong business acumen to independently identify and manage complex opportunities
Excellent customer communication and presentation skills
Ability to ask probing questions and identify inconsistencies
Strong analytical thinking and intuition
Ability to structure and price complex renewal and upsell opportunities
Experience in building strong relationships with executive-level stakeholders
Proven ability to coach and mentor team members
Strong problem-solving skills

Nice to have

Experience in the networking and/or security space
Experience with quota ownership
Competency in Cato products and their adjacent technology domains
Background in networking, security, or cloud technologies
Experience with enterprise SaaS deployment and adoption methodologies
Previous experience in the Benelux enterprise market

About the company

Cato Networks is the converged network and security cloud for the AI era. The company provides a unified, cloud-native platform to prioritize risks and stop threats in real time.