Customer Success Manager

The role

You will be a trusted advisor to top customers in the Benelux region from deployment through renewal. You will support customer adoption and expansion using customer facing and technical acumen.

What you will do

• Ensure the health of assigned accounts and customer realization of technology value
• Develop relationships with key stakeholders and Cato teams
• Own and orchestrate post sales motion
• Conduct QBRs
• Conduct product adoption maturity assessments
• Manage renewals and upsells

Required qualifications

• 5+ year of experience in a Customer Success or sales role at a high growth SaaS software or technology vendor
• Experience working with Networking, Security or AI Software solutions
• Excellent customer communication and presentation skills
• Ability to listen and understand customer needs and find sustainable solutions
• Ability to influence and persuade at all levels
• Must be very well organised and able to work effectively in a nimble and fast-paced environment
• Effective problem solver
• Ability to travel up to 25% of the time

Nice to have

• Understanding of AI security fundamentals and emerging risks (e.g., GenAI usage, data leakage, shadow AI)
• Dutch language skills

About the company

Cato Networks is the converged network and security cloud for the AI era. The company provides a unified, cloud-native platform to prioritize risks and stop threats in real time.