Customer Success Manager

The role

You will be a trusted advisor to top customers from deployment through renewal. You will inspire and support customer adoption and expansion using customer facing and technical acumen.

What you will do

• Responsible for the full cycle health of assigned accounts
• Ensure customers stay and grow and realize the full value of their investment
• Develop meaningful relationships with key stakeholders and Cato teams
• Own and orchestrate Cato's post sales motion
• Conduct QBRs
• Conduct product adoption maturity assessments
• Manage and own renewals and upsells

Required qualifications

• 5+ year of experience ideally in a Customer Success role at a high-growth SaaS software, technology vendor, or Cybersecurity company
• Experience in full commercial negotiations as well as some technical escalation
• Experience and exposure working with networking or security software solutions
• Excellent customer communication and presentation skills
• Ability to effectively listen and truly understand the customer needs
• Ability to influence and persuade at all levels
• Must be very well organized and able to work effectively in a nimble and fast-paced environment
• Effective problem solver
• Comfortable working within a geographically distributed team
• Ability to travel up to 25% of the time
• Solid technology background

Nice to have

• hands-on prior experience on at least a few of the following domains: Routing (static, BGP, EIGRP, etc.)
• Switching
• SD-WAN
• Firewalls, Proxy
• Secure Web Gateway/CASB/DLP
• Identity Management (SSO, SAML, LDAP, etc.)
• Threat protection mechanisms (IPS, AM, etc.)
• Load Balancing
• Networking protocol analysis (TCP, UDP, IP, ICMP, etc.)
• WAN, MPLS

About the company

Cato Networks is the converged network and security cloud for the AI era. The company provides a unified, cloud-native platform to prioritize risks and stop threats in real time.