Customer Success Manager

Chicago, Illinois, United States; Dallas, Texas, United States; Kansas City, Missouri, United States; Minneapolis, Minnesota, United States. Posted a month ago

The role

You will be a trusted advisor to top customers from deployment through renewal. You will inspire and support customer adoption and expansion using customer facing and technical acumen.

What you will do

Responsible for the full cycle health of the assigned accounts
Ensure customers stay and grow and realize the full value of their investment
Develop meaningful relationships with key stakeholders within the customer and Cato teams
Own and orchestrate Cato's post sales motion
Conduct QBRs, product adoption maturity assessments, managing/owning renewals and upsells

Required qualifications

4+ year of experience ideally in a Customer Success role at a high-growth SaaS software, technology vendor, or Cybersecurity company
Experience in full commercial negotiations as well as some technical escalation
Experience and exposure working with networking or security software solutions
Excellent customer communication and presentation skills
Ability to effectively listen and truly understand the customer needs
Ability to influence and persuade at all levels and gain a ‘Trusted Advisor’ status with key stakeholders
Must be very well organized and able to work effectively in a nimble and fast-paced environment
Effective problem solver, shows ownership and wants to see issues resolved
Comfortable working within a geographically distributed team for a hyper-growth global organization
Ability to travel up to 25% of the time
Solid technology background

Nice to have

hands-on prior experience on at least a few of the following domains: Routing (static, BGP, EIGRP, etc.)
Switching
SD-WAN
Firewalls, Proxy
Secure Web Gateway/CASB/DLP
Identity Management (SSO, SAML, LDAP, etc.)
Threat protection mechanisms (IPS, AM, etc.)
Load Balancing
Networking protocol analysis (TCP, UDP, IP, ICMP, etc.)
WAN, MPLS

Benefits

health/vision/dental insurance
401(k)
stock options
Health Savings/Flexible Spending Accounts
flexible time-off
paid parental leave
disability benefits

About the company

Cato Networks is the converged network and security cloud for the AI era. The company provides a unified, cloud-native platform to prioritize risks and stop threats in real time.