Customer Success Manager - Belgium

The role

You will be a trusted advisor to top customers in the Benelux region from deployment through renewal. You will inspire and support customer adoption and expansion using customer facing and technical acumen.

What you will do

• Responsible for the health of assigned accounts
• Ensure customers stay and grow and realize full value of investment
• Develop meaningful relationships with key stakeholders and Cato teams
• Own and orchestrate post sales motion
• Conduct QBRs
• Conduct product adoption maturity assessments
• Manage renewals and upsells

Required qualifications

• 5+ year of experience in a Customer Success or sales role at a high growth SaaS software or technology vendor
• Experience working with Networking, Security or AI Software solutions
• Excellent customer communication and presentation skills
• Ability to effectively listen and understand customer needs
• Ability to influence and persuade at all levels
• Must be very well organised
• Ability to work effectively in a nimble and fast-paced environment
• Effective problem solver
• Ability to travel up to 25% of the time

Nice to have

• Understanding of AI security fundamentals and emerging risks (e.g., GenAI usage, data leakage, shadow AI)

About the company

Cato Networks is the converged network and security cloud for the AI era. The company provides a unified, cloud-native platform to prioritize risks and stop threats in real time.