Web Operations Manager - Contractor Position

The role

The Web Operations Manager will manage web ticket requests, coordinate resources, and perform website updates. This role involves driving projects through completion and maintaining website quality through a content management system.

What you will do

• Manage web ticket requests.
• Coordinate resources and workloads across developers, designers, content contributors, and agency partners.
• Drive projects through completion by managing briefs, schedules, dependencies, reviews, and approvals.
• Perform website updates including publishing and maintaining pages, content, images, navigation, and forms.
• Support campaigns and launches by coordinating web deliverables.
• Maintain quality by checking content, links, layouts, forms, and functionality.
• Improve web operations by establishing intake processes, ticket standards, documentation, and reporting.
• Track delivery performance including backlog, turnaround times, and workload.

Required qualifications

• Experience in web operations, digital project management, or website management.
• Strong project management skills.
• Experience managing ticket queues and coordinating resources across internal teams, contractors, or agencies.
• Hands-on proficiency with content management systems.
• Ability to translate stakeholder requests into clear, actionable requirements and acceptance criteria.
• Strong attention to detail and a disciplined approach to QA and follow-through.
• Clear communication, sound judgment, and confidence negotiating priorities and setting expectations.
• Strong English communication skills.

Nice to have

• Familiarity with HTML/CSS
• web analytics
• SEO fundamentals
• marketing automation

About the company

Cato Networks is the converged network and security cloud for the AI era. The company provides a unified, cloud-native platform to prioritize risks and stop threats in real time.