Senior Customer Success Manager

The role

You will be a trusted advisor to top customers from deployment through renewal. You will inspire and support customer adoption and expansion using customer facing and technical acumen.

What you will do

• Ensure the health of assigned accounts and customer growth
• Develop relationships with key stakeholders and Cato teams
• Own and orchestrate post sales motion
• Conduct QBRs
• Conduct product adoption maturity assessments
• Manage renewals and upsells

Required qualifications

• 5+ year of experience in a Customer Success or sales role at a high growth SaaS software or technology vendor
• Experience and Exposure working with networking or security software solutions
• Excellent customer communication and presentation skills
• Ability to effectively listen and understand customer needs
• Ability to influence and persuade at all levels
• Must be very well organized
• Effective problem solver
• Comfortable working within a geographically distributed team
• Ability to travel up to 25% of the time

Nice to have

• Solid technology background, ideally hands-on prior experience on at least a few of the following domains: Routing (static, BGP, EIGRP, etc.)
• switching
• SD-WAN
• Firewall, Proxy
• Secure Web Gateway/CASB/DLP
• Identity Management (SSO, SAML, LDAP, etc.)
• Threat protection mechanisms (IPS, AM, etc.)
• Load Balancing
• Networking protocol analysis (TCP, UPD, IP, ICMP, etc.)
• WAN, MPLS

About the company

Cato Networks is the converged network and security cloud for the AI era. The company provides a unified, cloud-native platform trusted by thousands of organizations worldwide.