Senior QA Engineer

MEXICO. Posted 20 days ago

The role

This Senior QA Engineer will design and execute test strategies for Amazon Connect and contact center technology. You will build manual and automated test suites for UI, API, and serverless backend components.

What you will do

Design and execute test strategies for Amazon Connect implementations
Build test plans to validate AI agent behavior
Validate legacy-to-Connect migrations
Define and track quality metrics
Build, maintain, and execute manual and automated IVR and web application test suites
Test custom Agent Workspace experiences
Validate serverless, event-driven backends
Execute phased rollout and cutover validation
Verify monitoring and alerting coverage
Participate in production incident triage

Required qualifications

8+ years of QA/test engineering experience
3+ years testing contact center, CCaaS, or IVR/voice platforms
Hands-on experience with Amazon Connect or a comparable CCaaS platform
Proficiency with automated testing frameworks (Playwright E2E and API tests, Cypress, Selenium)
Experience testing serverless/event-driven AWS architectures (Lambda, API Gateway, DynamoDB, Step Functions)
Working knowledge of conversational AI / voice testing considerations
Strong defect documentation and triage skills
Familiarity with CI/CD pipelines (GitHub Actions)

Nice to have

Contact center migration testing experience (i.e. Avaya, Genesys, Connect, NICE)
Experience with AI observability/trace validation or accessibility engineering
AWS certifications (Solutions Architect, Developer, or ML/Connect-relevant Specialty)
Contact center operations fluency
Consulting or client-delivery background
Hands on experience with Cyara Botium

Benefits

100% remote work
Medical Insurance for you and eligible dependents
Generous holidays and flexible PTO
Competitive phantom equity
Paid for exams and certifications
Peer bonus awards
State of the art laptop and tools
Equipment & Office Stipend
Individual professional development plan
Annual stipend for Learning and Development

Before you apply

Requires current legal authorization to work in the country where this position is located
Caylent is not able to sponsor visa or work permit applications at this time

About the company

Caylent is an AI-first cloud services company and an AWS Premier Tier Services Partner. They help organizations modernize technology and move AI from experimentation into production.