Senior IT Engineer

The role

The Senior IT Engineer will support and maintain the IT pipeline, strategy, infrastructure, and processes. This role involves managing IT support tickets, implementing IT projects, and analyzing process gaps to develop solutions.

What you will do

• Manage IT support tickets for internal employees
• Troubleshoot and fix issues related to internal IT infrastructure
• Lead implementation of IT projects including design and deployment of new systems and services
• Monitor performance of SaaS and IT solutions
• Support and maintain IT infrastructure strategy, architecture, and process
• Analyze gaps in key processes to help develop solutions for IT needs
• Assist with strategies for improving existing IT infrastructure

Required qualifications

• Ability to communicate IT concepts and methods effectively with internal stakeholders
• Project and time management skills
• Knowledge of IT operations and infrastructure best practices
• Working knowledge of computer systems, security, networking, systems administration, databases, and data storage systems
• Critical thinking and decision-making skills
• Experience with hardware procurement processes and logistics for a 100% remote workforce
• Extensive experience with ITSM
• Experience with inventory and device management (MDM, EDR, etc.) and hardware policies
• Technical knowledge in Identity and Access Management (IAM), SSO, and access and license auditing
• Experience with Google Workspace and its Admin console
• Experience with IT systems onboarding and offboarding procedures
• Experience with documentation and knowledge base development

Nice to have

• Knowledge of Atlassian product SKUs, especially Jira Service Management
• Knowledge of or experience with Okta or Rippling IAM
• Notion or Confluence experience
• Knowledge of InfoSec best practices and IT SOPs
• Strong working experience with automation (iPaaS or scripting): Okta Workflows / Zapier / Workato
• Track record with successful implementation of IT initiatives and supporting IT infrastructure rollouts
• 4-6 years of experience working in IT Operations
• Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent experience

Benefits

• Pay in USD
• 100% remote work
• Generous holidays and flexible PTO
• Competitive phantom equity
• Paid for exams and certifications
• Peer bonus awards
• State of the art laptop and tools
• Equipment & Office Stipend
• Individual professional development plan
• Annual stipend for Learning and Development

Before you apply

• Requires current legal authorization to work in the country where the position is located
• Caylent is not able to sponsor visa or work permit applications at this time

About the company

Caylent is an AI-first cloud services company and an AWS Premier Tier Services Partner. They help organizations modernize technology and move AI from experimentation into production.