Retention Specialist

The role

The Retention Specialist keeps program participants engaged in the labor force for at least twelve months after they secure full-time employment. This role involves building relationships with participants and managing caseloads to achieve programmatic outcomes.

What you will do

• Maintaining frequent contact with participants
• Researching and connecting participants to educational and vocational opportunities
• Providing participants with continued life skills education and relevant resources
• Advocating for participant needs with parole officers and other constituencies
• Distributing retention incentives to participants
• Using motivational interviewing techniques to help guide participants to goal achievement
• Maintaining accurate client records in Salesforce
• Updating progress notes in Salesforce during and after each meeting with participants

Required qualifications

• Experienced in providing feedback and guidance to clients
• Strong customer service skills
• Strong time management and prioritization skills
• Able to anticipate problems, evaluate them, and determine and implement solutions
• Computer savvy
• Demonstrated word processing skills
• Ability to use the Internet to research job opportunities
• 1-2+ years of related experience

Nice to have

• Familiarity with Salesforce

Benefits

• Medical coverage
• Dental coverage
• Professional development opportunities and training
• Regular training opportunities in Motivational Interviewing (MI)
• Paid parental leave
• Participation in a retirement plan
• Sick leave
• Vacation leave
• Paid holidays
• Lunch and learns
• Team outings
• Holiday gatherings

Before you apply

• Anticipated deadline to submit application: November 20, 2026 before 9:00am EST
• Position may close early if application limit is met

About the company

The Center for Employment Opportunities (CEO) provides employment services to people recently released from incarceration. It is a leading reentry employment organization in the country.