Outcomes-Based Care Manager

The role

You will serve as a customer-facing clinical expert helping provider organizations implement outcomes frameworks and interpret progress data. You will use CentralReach's platform and AI-enabled tools to support value-based and outcomes-linked payer relationships.

What you will do

• Advise clinical directors, operations leaders, and executives on adopting outcomes-based care models
• Lead outcomes-focused onboarding, implementation, and optimization engagements
• Build practical roadmaps to close gaps in customer data practices and outcomes maturity
• Deliver training and best-practice guidance to clinical teams
• Apply standardized outcome measures and benchmarks across ABA and IDD service lines
• Review customer treatment progress trends and recommend data-informed adjustments
• Help customers configure CentralReach reporting and dashboards
• Help customers build outcomes reports and narratives for payers, funders, and families
• Coach customers on using AI-enabled features responsibly
• Capture customer feedback and share it with Product, Clinical, and Data teams

Required qualifications

• Active BCBA certification in good standing, or an equivalent clinical credential in autism/IDD care
• 4+ years of clinical experience in ABA or IDD services, including supervisory, clinical leadership, or quality-focused work
• Experience advising, training, or consulting with external clients or stakeholders
• Strong understanding of clinical data collection, progress monitoring, and how treatment data translates to outcomes
• Ability to interpret data and communicate findings clearly to both clinical and executive audiences
• Comfort with software platforms and data tools, and curiosity about applying AI to clinical and operational work
• Ability to manage multiple customer engagements independently

Nice to have

• Experience with value-based care, outcomes-based contracting, or payer quality programs
• Familiarity with CentralReach or comparable practice management and EHR platforms
• Background in program evaluation, quality improvement, or clinical analytics
• Experience in a customer-facing role at a software or health tech company
• Experience presenting at conferences or to executive audiences

Benefits

• competitive compensation
• comprehensive health benefits
• generous PTO
• 401(k) matching
• paid parental leave
• hybrid work schedules
• career development support
• wellness programs
• opportunities to give back through CR Cares™

About the company

CentralReach is a provider of autism and IDD care software for Applied Behavior Analysis (ABA), multidisciplinary therapy, and special education. The company is backed by Roper Technologies, Inc.