Sr. Site Reliability Engineer

The role

The Sr. Site Reliability Engineer will drive adoption of modern reliability practices like SLOs and error budget policies. You will own production reliability, including availability, latency, performance, and capacity planning.

What you will do

• Own production reliability, including availability, latency, performance, capacity planning, monitoring, emergency response, and uptime
• Define, maintain, and improve SLOs, SLIs, error budgets, actionable dashboards, and observability practices
• Analyze, troubleshoot, and resolve operational issues affecting service reliability and SLO performance
• Build and automate multi-environment observability capabilities
• Reduce toil and increase development velocity through automation and continuous improvement
• Provide production support, including incident, change, and problem management
• Identify data-driven opportunities to improve system architecture, availability, performance, and reliability
• Collaborate with software engineering teams on release management, roadmap planning, and operational readiness
• Implement and manage reliability and observability tools such as Datadog, Prometheus, and Grafana

Required qualifications

• Experience with monitoring, APM, and observability tools such as Splunk, Prometheus, Datadog, and OpenTelemetry
• Experience implementing observability strategies for logs, metrics, and traces
• Strong understanding of CI/CD practices and tools such as Jenkins, GitHub Actions, GitLab, Argo, and Kargo
• Strong understanding of major cloud providers and cloud-native infrastructure concepts
• Strong understanding of containerization technologies, including Kubernetes and Helm
• Experience with one or more programming languages, such as Java, Python, or Go, and familiarity with .NET application development
• Strong understanding of Linux, Windows, software development, systems, networking, and cloud concepts
• Experience using AI to improve productivity and amplify technical skills

Nice to have

• preferably AWS

Benefits

• competitive compensation
• comprehensive health benefits
• generous PTO
• 401(k) matching
• paid parental leave
• hybrid work schedules
• career development support
• wellness programs
• opportunities to give back through CR Cares™

About the company

CentralReach is a provider of autism and IDD care software for Applied Behavior Analysis (ABA), multidisciplinary therapy, and special education. The Platform Engineering group builds the underlying technologies that power their Public and Private Cloud Platforms worldwide.