Director, Account Management

The role

The Director, Account Management leads a team of Account Managers responsible for renewal and expansion revenue across an assigned portfolio of ABA provider customers. This role owns portfolio-level NRR, expansion execution, forecast discipline, and risk mitigation.

What you will do

• Own renewal and expansion performance across assigned portfolio.
• Drive achievement of Net Revenue Retention targets.
• Ensure early identification and mitigation of churn risk.
• Inspect and support expansion deal strategy and pricing.
• Oversee renewal pipeline hygiene and 120+ day visibility.
• Lead and develop 8-10 Account Managers.
• Conduct structured weekly 1:1s focused on renewal risk, cross-sell pipeline, and account planning.
• Maintain accurate renewal and cross-sell forecasting.
• Ensure CRM discipline and opportunity documentation.
• Oversee account planning for high-value providers within portfolio.

Required qualifications

• 7–10+ years of SaaS revenue experience.
• 3–5+ years leading account management, renewals, or post-sale teams.
• Experience managing $50M+ recurring revenue portfolios.
• Strong forecasting discipline and revenue inspection experience.
• Demonstrated coaching and talent development capability.
• Proficiency with Salesforce and revenue enablement tools.

Benefits

• competitive compensation
• comprehensive health benefits
• generous PTO
• 401(k) matching
• paid parental leave
• hybrid work schedules
• career development support
• wellness programs
• opportunities to give back through CR Cares™

About the company

CentralReach is a provider of autism and IDD care software for Applied Behavior Analysis (ABA), multidisciplinary therapy, and special education. Backed by Roper Technologies, Inc., the company is a hybrid organization with offices in Ft. Lauderdale, FL; Holmdel, NJ; and Verona, Italy.