Field Staff Manager

The role

The Field Staff Manager oversees operational aspects including scheduling Behavior Technicians and coordinating client assessments. This role manages staffing activities, maintains client and staff retention, and ensures smooth operational workflows.

What you will do

• Develop and manage schedules for Behavior Technicians
• Coordinate and oversee the scheduling of assessments for all clients
• Align families, Behavior Technicians, and Supervising Clinicians to start new cases
• Coordinate staffing activities including permanent staff allocation and substitution
• Monitor Behavior Technician attendance and professionalism
• Ensure smooth coordination of care for clients
• Address and resolve issues related to paper document management
• Facilitate communication between Onboarding, Intake, and Operations teams
• Develop strategies to improve client and Behavior Technician retention
• Oversee payroll and billing processes

Required qualifications

• High school diploma or equivalent
• 1 - 3 years of experience in operations management or sales
• Working knowledge of laptop/desktop PC
• Proficiency in Microsoft Suite (Word, Excel)
• Proficiency in G Suite (Gmail, Drive, Docs, Sheets, Google Meet)
• Ability to follow written instructions
• Ability to use computers and computer/software programs
• Ability to communicate expressively and receptively
• Strong leadership skills
• Excellent organizational and multitasking abilities
• In-depth knowledge of credentialing processes, HR practices, and compliance requirements
• Proven experience in managing budgets and financial performance

Nice to have

• Bachelor's degree in a relevant field or equivalent work experience
• prior management of a team

Benefits

• preferred home financing rates with Rate
• debt repayment assistance through Ditch
• on-demand pay via Rain
• discounted childcare
• Employee Assistance Program (EAP)
• exclusive Benefit Hub marketplace savings

About the company

Centria Autism is an organization focused on providing behavioral services and maintaining high-quality standards through operational management.