Area Operations Director

The role

The Area Operations Director manages operational excellence, business metrics, and team growth. This person will lead a team of 8-10 Field Staff Managers and/or Operations Directors to drive growth and ensure compliance.

What you will do

• Manage a team of 8-10 Field Staff Managers and/or Operations Directors
• Drive team performance through regular weekly KPI review
• Drive and manage team growth initiatives
• Partner with the Area Director of Clinical Services to drive growth and support clinical outcomes
• Oversee various Human Resources functions
• Create and enforce accountability for the credentialing process of Behavior Technicians
• Manage the case status change report
• Collaborate with stakeholders to coordinate conversations with families regarding insurance changes
• Facilitate and oversee the Behavior Technician hiring process
• Optimize resource utilization

Required qualifications

• Bachelor's degree in a relevant field
• 5+ years of experience in operations management
• Working knowledge of laptop/desktop PC
• Proficiency in Microsoft Suite (Word, Excel)
• Proficiency in G Suite (Gmail, Drive, Docs, Sheets, Google Meet)
• Ability to follow written instructions
• Ability to use computers and computer/software programs
• Ability to communicate expressively and receptively
• Knowledge of credentialing processes and healthcare regulations
• Experience in HR functions
• Proficiency in using technology platforms and systems for operational management
• Willingness to travel for a significant portion of their work schedule

Nice to have

• Master's degree
• experience in a healthcare or similar industry

Benefits

• preferred home financing rates with Rate
• debt repayment assistance through Ditch
• on-demand pay via Rain
• discounted childcare
• Employee Assistance Program (EAP)
• exclusive BenefitHub marketplace savings

About the company

Centria is an equal opportunity employer that values diversity.