Client Service Manager

The role

The Client Service Manager manages the delivery of in-home care to catastrophically ill or injured clients. This role involves managing a large team of healthcare professionals and coordinating care logistics.

What you will do

• Attends and participates in meetings, conference calls, and Case Opens.
• Communicates with clients regarding quality of care and general satisfaction.
• Reviews patient satisfaction surveys.
• Resolves complaints and issues quickly.
• Communicates with case managers and care team members.
• Records communications in client charts.
• Develops and manages staff to accommodate client needs and growth.
• Sources, interviews, and orients qualified candidates.
• Conducts performance reviews and disciplinary measures.
• Coordinates staff scheduling.

Required qualifications

• Bachelor’s degrees or equivalent experience.
• Experience in a high pressure, customer facing role.
• Proven track record in building positive relationship with clients.
• Collaborative personality and able to build strong personal relationship.
• Highly organized with attention to detail and a dedication to resolving issues.
• Calm and effective under pressure.
• Able to plan, execute and manage high volumes of work.
• Critical thinking skills related to time sensitive issues.
• Ability to effectively and professionally communicate with internal and external clients.
• Strong analysis, judgment, negotiation, and problem-solving skills.
• Flexible attitude in accepting unique and non-standard solutions.
• Able to train and/or mentor others.

Benefits

• A healthy work life balance is considered in the structure of our organization.

About the company

Centria Healthcare was founded in 2009 as a provider of Private Duty Nursing services for the pediatric and post MVA population. They provide in-home care for patients.