Call Center Agent (Full-time with Benefits)

The role

Member Services / Patient Engagement Specialists act as liaisons between the company and patients. They solve issues, complaints, and inquiries from patients in an empathetic manner.

What you will do

• Manage large amounts of inbound and outbound calls promptly.
• Follow communication scripts when handling different topics.
• Identify customers needs, clarify information, research issues, and provide solutions or alternatives.
• Build sustainable relationships and engage patients.
• Keep records of all conversations in the call center database.
• Attend educational seminars to improve knowledge and performance level.
• Meet personal and team qualitative and quantitative targets.
• Projects as assigned.

Required qualifications

• High school degree
• Strong phone and verbal communication skills
• Active listening
• Familiarity with CRM systems and practices
• Customer focus
• Adaptability to different personality types
• Ability to multi-task, set priorities, and manage time effectively

Nice to have

• Bilingual in English and Spanish
• Previous experience in a customer support role
• Healthcare setting experience

Benefits

• Benefits

About the company

NeueHealth is a value-driven healthcare company. It delivers clinical care through owned clinics and partnerships to make healthcare accessible and affordable.