Customer Success Manager, Federal

The role

You will support, enable, and grow customers across the Federal customer base. You will act as the primary post-sales contact for Government agencies worldwide.

What you will do

• Manage customer life cycles through onboarding, adoption, enablement, renewal, and expansion
• Lead post-sale engagements including internal hand-offs, customer kick off, and Integration and Architecture Planning meetings
• Drive customer adoption by understanding use cases and delivering Executive Business Reviews and Success plans
• Educate customers on new features, platform workflows, Beta Programs, Design Partnerships, and User Testing
• Monitor customer health, understand renewal processes, prepare quotes, and mitigate churn risks
• Guide strategic discussions with customer stakeholders and identify expansion opportunities
• Collaborate with internal Customer Solution Engineering, R&D, Sales, Marketing, and Executive teams
• Maintain accurate and up-to-date records of activities and notes in Catalyst and Salesforce
• Other duties as assigned

Benefits

• equity
• health, dental & vision coverage
• retirement with company contribution
• parental leave
• mental health & wellness benefits
• flexible PTO
• professional development stipend
• annual bonus plan for eligible non-sales roles

Before you apply

• Candidates are required to keep cameras on during video interviews
• All candidates who receive an offer will be asked to complete an identity verification through CLEAR

About the company

Censys delivers real-time visibility and actionable intelligence through the Censys Platform. The company is trusted by half of the Fortune 500 and government agencies worldwide.