Senior Field Service Engineer

The role

You will install, maintain, troubleshoot, and repair proprietary instruments and platforms at internal and external customer sites. You will also provide technical support and support new product introductions.

What you will do

• Travel to customer/collaborator sites to provide technical support, design evaluation, and problem-solving/repair
• Conduct customer site inspection for instrument receipt, installation, and relocations
• Ensure compliance with instrument specifications and warranty commitments
• Maintain and document work performed in service reports
• Provide requirements and feedback for improved product reliability, serviceability, and design
• Perform verification testing and preventative maintenance for the external instrument fleet
• Help maintain and service internal instrument fleet and provide feedback to Research and Product Development teams

Required qualifications

• Bachelor's or other advanced university degree in engineering, life sciences, or a related field
• Minimum 5 years of field service experience
• Strong problem-solving skills
• Ability to work in a cross-functional, collaborative, high-growth environment
• Valid passport (90+ day validity)
• Driver's license
• Ability to lift up to 50 lbs for approximately 15% of typical working day
• Ability to work in front of a computer screen 90% of a typical working day
• Ability to grasp with both hands; pinch with thumb and forefinger; turn with hand/arm; reach above shoulder height
• Ability to comply with personal protective equipment requirements
• Demonstrated ability to perform the Essential Duties of the position with or without reasonable accommodations

Nice to have

• Early-stage company experience
• Experience with Salesforce and MasterControl or similar CRM and document control system
• Hands-on experience with instrumentation and laboratory equipment
• Experience as an end-user of related instrumentation
• Knowledge of cellular biology

Benefits

• Base pay
• Generous stock options
• Great individual and family health plans
• 401(k)
• Flexibility to balance work and life

About the company

Cellanome is a well-funded start-up developing next generation technologies to unravel the complexities of biology.