Senior Director, Professional Services

The role

You will lead the strategy, growth, and delivery excellence of the Services practice. You will manage a sub-regional portfolio of customers and lead multiple teams of consultants and project managers.

What you will do

• Create and execute short-term and mid-term strategic plans for multiple verticals
• Maintain accountability for the Services resource forecast
• Drive the development of Celonis delivery assets and solutions
• Serve as the Services Project Sponsor for a customer portfolio
• Drive a value-focused mindset to ensure measurable ROI for customers
• Engage directly with customer stakeholders to mitigate risks
• Own the scoping and selling of Services deals
• Identify opportunities for Services to drive further value and user adoption
• Build strategic relationships with key partners in the region
• Recruit, mentor, and develop a diverse, high-performing team

Required qualifications

• 9+ years of experience in Management Consulting, Professional Services, or SaaS Implementation
• Relevant experience working in the SaaS industry
• 7+ years of leadership experience managing multiple vertical
• Experience creating and executing business plans (1-2 year horizon)
• Experience managing a P&L or services forecast
• Strong experience leading services sales cycles, including scoping, pricing, and contract negotiation
• Deep understanding of managing professional services teams and software implementation methodologies
• Ability to understand the Celonis Platform at a level required to lead technical consultants
• Excellent written and verbal communication skills

Nice to have

• Experience in enterprise SaaS or adjacent consulting industries

Benefits

• Restricted Stock Units (RSUs) and merit-based refresh grants
• 24 weeks of fully paid leave for primary carers
• 12 weeks of fully paid leave for supporting carers
• Unlimited PTO in applicable regions
• Generous PTO globally
• Flexible hybrid work model
• 70-20-10 learning framework, mentorship programs, and a dedicated learning platform
• Subsidized Wellhub memberships
• Mental health counseling
• Wellness Weeks
• Paid time off to volunteer for community and environmental causes

Before you apply

• Current and future visa sponsorship is not offered for this role

About the company

Celonis is the trusted platform to industrialize Enterprise AI. The company is headquartered in Munich, Germany, and New York City, USA.