Technical Associate_Mandarin Speaking

The role

The Technical Associate is responsible for restaurant technology installations and post-sales support. This role manages partnerships and collaborates cross-functionally to optimize service in local markets.

What you will do

• Collaborate with the menu team to set up and configure restaurant menus.
• Assist with menu-related requests post-installation.
• Ensure network setup and verification are completed prior to hardware installation.
• Install, configure, and provide training on Chowbus products including hardware and networking devices.
• Standby on-site after installation to monitor POS system performance and address issues.
• Independently order steps during implementation based on restaurant needs.
• Collaborate with central operations, product, and engineering teams to drive adoption of new products.

Required qualifications

• Bilingual proficiency in English and Mandarin required.
• Prior customer services experience or customer facing experience is required.
• Proficient in operating computers for system setup and troubleshooting.
• Ability to stand, kneel, and reach overhead while installing and assembling electronic devices.
• Comfortable using ladders or lifts for network cable installation.
• Skilled in operating lifts for equipment setup.
• Capable of lifting and carrying up to 50 lbs, including POS terminals, receipt printers, cash drawers, and network equipment.
• Awareness of potential slip and trip hazards in the work environment.
• Ability to operate vehicles and travel to restaurant client locations as needed.

Nice to have

• Bilingual proficiency in Cantonese, Korean, Japanese, Vietnamese or other second languages
• 1+ years of software operations and hardware installation experience
• Prior startup experience
• Bachelor’s degree in a related field

Benefits

• Medical, dental, and vision insurance
• 401(k)
• 100% employer-paid Short-Term Disability (STD)
• 100% employer-paid Life Insurance and option for additional employee-paid Life Insurance
• 100% employer-paid Accidental Death and Dismemberment (AD&D) Insurance and option for additional employee-paid AD&D Insurance
• Company holidays
• Birthday off
• Paid Parental Leave
• Flexible Paid Time Off (PTO)
• Employee Assistance Program (EAP)
• Fuel reimbursement

About the company

Chowbus is a leading Asian restaurant technology SaaS platform. It builds tech ecosystems that help restaurants grow, serve with heart, and uplift their communities.