Trilingual Key Account Customer Success Associate – Vietnamese, Chinese & English

United States or Canada. Posted 5 days ago

The role

The Key Account Customer Success Manager builds and maintains long-term relationships with enterprise clients. This person ensures clients leverage POS solutions through demonstrations, onboarding, and training.

What you will do

Serve as the primary point of contact for master clients.
Identify upsell and upgrade opportunities within existing accounts.
Recognize expansion opportunities within enterprise restaurant groups.
Assist large clients in completing POS product demos.
Support individual store onboarding and go-live processes.
Identify and resolve issues related to POS system usage.
Coordinate with internal teams to respond to client inquiries.
Deliver system training and onboarding guidance.
Conduct regular training sessions and product update meetings.
Partner with Product, Engineering, Technical Support, and Operations teams.

Required qualifications

Advanced Microsoft skills, especially in Excel and Powerpoint
Strong execution skills
Strong problem-solving abilities
Self-motivated and capable of leading initiatives independently
Proficient in data analysis and reporting
Familiar with CRM systems (e.g., Salesforce) and office software
Strong verbal and written communication skills
Trilingual proficiency in English, Vietnamese, and Mandarin

Nice to have

Bachelor’s degree or higher in the related areas
2+ years of experience in customer success management
Familiarity with POS systems and business processes within the retail industry

Benefits

Medical, dental, and vision insurance
401(k)
100% employer-paid Short-Term Disability (STD)
100% employer-paid Life Insurance and option for additional employee-paid Life Insurance
100% employer-paid Accidental Death and Dismemberment (AD&D) Insurance and option for additional employee-paid AD&D Insurance
Company holidays
Birthday off
Paid Parental Leave
Flexible Paid Time Off (PTO)
Employee Assistance Program (EAP)

Before you apply

Candidates must be legally authorized to work in the country in which they reside.
U.S.-based candidates must hold valid U.S. work authorization.
Canada-based candidates must hold valid Canadian work authorization.

About the company

Chowbus is an Asian restaurant technology SaaS platform. It builds tech ecosystems to help restaurants grow and serve their communities.