Senior Delivery Manager

The role

The Senior Delivery Manager drives complex healthcare technology implementations from discovery through go-live and stabilization. You will serve as the operational owner for assigned accounts, translating scope and technical inputs into actionable delivery plans.

What you will do

• Serve as the day-to-day delivery owner for assigned client accounts.
• Own the operational rhythm of the account including meetings, RAID management, and milestone tracking.
• Lead and coordinate discovery sessions with cross-functional stakeholders.
• Translate contractual scope and product requirements into sequenced delivery plans.
• Establish and maintain governance including RAID logs, decision logs, and action trackers.
• Partner with Product, Engineering, and Technical Leads to manage the prioritized backlog.
• Align contributors across Product, Design, Engineering, Data, QA, Clinical Solutions, and Client Success.
• Own delivery readiness for UAT, launch, go-live, and post-launch stabilization.
• Contribute to delivery playbooks, templates, and operating rhythms.
• Identify and implement process improvements across the delivery lifecycle.

Required qualifications

• 5+ years of experience in delivery management, project management, implementation leadership, client delivery, or consulting within a technology, healthcare, public sector, or SaaS environment.
• Proven experience managing complex, multi-stakeholder software implementations from planning through launch.
• Ability to lead cross-functional teams through ambiguity and competing priorities.
• Experience translating scope, requirements, designs, and technical inputs into actionable delivery plans.
• Ability to manage timelines, milestones, risks, dependencies, decisions, and executive-level delivery updates.
• Strong client-facing communication skills.
• Experience working with Product, Design, Engineering, QA, Data, and business stakeholders.
• Familiarity with agile delivery practices, sprint planning, backlog refinement, and Jira.
• Background in user acceptance testing, go-live planning, training coordination, launch readiness, and hypercare delivery.

Nice to have

• Experience working in public health, behavioral health, Medicaid, government technology, or healthcare delivery environments.
• Understanding of healthcare workflows, care coordination, referrals, assessments, case management, crisis response, EHRs, interoperability, or data migration concepts.
• Experience supporting enterprise or public-sector clients with complex governance structures.
• Experience with contract-to-scope mapping, implementation planning, resource forecasting, budget tracking, or utilization management.
• Ability to create executive-ready delivery summaries, portfolio views, dashboards, and operational health reports.
• Experience improving delivery operations, creating playbooks, or standardizing delivery processes.

Benefits

• Full medical, dental, vision and life insurance benefits
• 401K plan
• Company stock options
• Unlimited paid vacation
• Performance bonuses
• Company support for career and skill development
• Fun company events and outings

About the company

Chorus Innovations is a healthcare technology company with an adaptive platform as a service (PaaS) that enables the development of mobile, desktop, text messaging and interactive voice applications. Their mission is to improve the lives of people and communities by democratizing technology development in health and research.