Staff Customer Success Manager, Majors (Financial Services)

The role

You will serve as a strategic business partner for a portfolio of financial services customers. You will drive outcomes, build executive relationships, and ensure customers realize value from Chainguard.

What you will do

• Build and maintain trusted relationships across customer organizations.
• Understand customer business objectives, risk priorities, and regulatory environments.
• Lead business-focused elements of onboarding and success planning.
• Lead and facilitate executive business reviews and strategic planning sessions.
• Identify expansion opportunities and mitigate renewal risk.
• Represent the voice of the customer internally to influence product and roadmap.
• Coordinate with Technical Support and Engineering on escalations.

Required qualifications

• 5+ years in enterprise customer-facing roles.
• Ability to operate as a strategic business partner.
• Familiarity with financial services regulatory and compliance drivers (SOC 2, FedRAMP, PCI DSS, operational resilience frameworks).
• Working knowledge of one or more domains: software supply chain security, vulnerability management, DevSecOps, container security, or application security.
• Strong executive presence and communication skills.
• High emotional intelligence, strong prioritization instincts, and comfort navigating ambiguity.

Nice to have

• Experience in or adjacent to financial services.
• Prior experience managing strategic accounts at a cybersecurity or infrastructure software company.
• Experience supporting or selling into financial services customers such as banks, asset managers, insurers, or fintechs.
• Familiarity with the security and compliance obligations that shape procurement and adoption cycles in regulated industries.
• Previous early-stage startup experience.

Benefits

• Equity/stock options
• Unlimited PTO
• Remote work with flexible coworking and team meetup opportunities
• Home office and internet stipend
• 100% health/dental/vision insurance coverage for you and your family
• Paid parental leave
• Bi-annual destination summits
• Monthly stipend for coworking spaces, phone and internet costs
• 10 years to exercise options

About the company

Chainguard is the trusted source for open source, delivering hardened, secure, and production-ready builds. Their customers include Fortune 500 enterprises and global industry leaders.