Senior Customer Success Manager - Germany

The role

You will be the primary post-sales point of contact for customers. You will lead customer engagements across onboarding, implementation, and adoption to drive outcomes and time-to-value.

What you will do

• Drive business success planning by partnering with customers and internal teams
• Provide thought leadership on change management for large rollouts
• Support the Business Value Realization cycle
• Act as the voice of the customer within the organization
• Collaborate with Technical Support and Customer Engineering to resolve issues
• Develop hands-on technical knowledge of Chainguard
• Collaborate with customers and the Edu team for training and education
• Develop relationships with customer stakeholders from technicians to CISOs
• Work with sales teams to identify paths to renew and expand customers

Required qualifications

• 5+ years experience in enterprise, customer facing roles collaborating with both technical and business teams
• Relevant domain knowledge of one or more: Supply Chain Security, DevSecOps, AppSec, security infrastructure, containers, regulatory compliance requirements, vulnerability management, software developm
• Ability to take full ownership of customer portfolio and act with high autonomy
• Entrepreneurial mindset
• Commitment to continuous personal and professional development
• Driven, high emotional intelligence, and strong priority management skills

Nice to have

• Previous early-stage startup experience
• Passion for technology & cybersecurity
• Relevant hands-on technical experience in cloud computing environments (AWS, GCP, Azure), containers, Linux, Supply Chain Security, DevSecOps, AppSec, security, security infrastructure, regulatory com

Benefits

• Remote-first culture
• Team meetup opportunities
• Bi-annual destination summits
• Monthly stipend for coworking spaces, phone and internet costs
• Stock options upon hire and promotion
• Participation in secondary offerings
• 10 years to exercise options
• 100% covered health, vision and dental insurance premiums for employee and dependents
• Flexible Time Off
• 18 weeks paid parental leave for birthing parents
• 12 weeks paid parental leave for non-birthing parents

About the company

Chainguard is the trusted source for open source, delivering hardened, secure, and production-ready builds. Their customers include Fortune 500 enterprises and global industry leaders.