Senior Manager, Professional Services - EMEA

United Kingdom - Remote. Posted a month ago

The role

You will lead delivery for a portion of the Enterprise segment by owning the end-to-end customer journey. You will lead and develop a team of Solutions Architects to ensure customers adopt Chainguard solutions.

What you will do

Own end-to-end PS delivery across onboarding, implementation, advisory, and expansion
Monitor and improve utilization, on-time delivery, and customer satisfaction KPIs
Serve as the escalation point for complex or at-risk engagements
Lead, mentor, and grow a team of Solutions Architects
Set performance expectations, coach to them, and own career development and succession planning
Partner with PS leadership on hiring and capacity planning
Standardize delivery methodologies, tools, and best practices
Improve operational processes for efficiency, scalability, and predictability
Collaborate with Sales, CS, Product, Engineering, and Support
Support pre-sales on strategic or complex opportunities

Required qualifications

7+ years in Professional Services, Consulting, Customer Success, or a related field
2+ years of leadership experience managing delivery teams or PS operations for a customer segment
Technical background in cybersecurity, DevOps, software engineering, or a related domain
Strong project or program management capabilities
Experience working cross-functionally in a high-growth technology environment
Excellent communication skills
Must be located in the United Kingdom

Benefits

Flexible & Remote-First Culture
Team meetup opportunities
Bi-annual destination summits
Monthly stipend for coworking spaces, phone and internet costs
Stock options upon hire and promotion
Participation in secondary offerings
10 years to exercise options
100% Covered Health Insurance for you and your dependents
Flexible Time Off
18 weeks paid parental leave for birthing parents
12 weeks paid parental leave for non-birthing parents

About the company

Chainguard is a source for open source that delivers hardened, secure, and production-ready builds. Their customers include Fortune 500 enterprises and global industry leaders.