Customer Success Manager, Enterprise - Central

The role

You will be the post-sales primary point of contact for Enterprise customers. You will lead customer engagements across onboarding, implementation, and adoption while building relationships to drive outcomes and time-to-value.

What you will do

• Lead the technical onboarding process for new customers.
• Partner with customers, pre-sales, and post-sales teams to formulate onboarding plans.
• Act as the voice of the customer within the organization.
• Collaborate with Technical Support and Customer Engineering teams to resolve customer issues.
• Develop hands-on technical knowledge of Chainguard.
• Collaborate with customers and the Edu team to ensure education on product features and security principles.
• Develop relationships with customer stakeholders from technicians to CISOs.
• Work with sales teams to identify paths to renew and expand customers.

Required qualifications

• 3+ years experience in SMB and mid-market customer facing roles collaborating with both technical and business teams.
• Relevant domain knowledge of one or more of the following: Supply Chain Security, DevSecOps, AppSec, security infrastructure, containers, regulatory compliance requirements, vulnerability management,
• Ability to take full ownership of customer portfolio and act with a high level of autonomy.
• Entrepreneurial mindset.
• Commitment to continuous personal and professional development.
• Driven, high emotional intelligence, and strong priority management skills.

Nice to have

• Previous early-stage startup experience
• Passion for technology & cybersecurity
• Relevant hands-on technical experience in cloud computing environments (AWS, GCP, Azure), containers, Linux, Supply Chain Security, DevSecOps, AppSec, security, security infrastructure, regulatory com

Benefits

• Flexible & Remote-First Culture
• Team meetup opportunities
• Bi-annual destination summits
• Monthly stipend for coworking spaces, phone and internet costs
• Stock options upon hire and promotion
• Participation in secondary offerings
• 10 years to exercise options
• 100% Covered Health Insurance for employees and dependents
• Flexible Time Off
• 18 weeks paid parental leave for birthing parents
• 12 weeks paid parental leave for non-birthing parents

About the company

Chainguard is the trusted source for open source, delivering hardened, secure, and production-ready builds. Their customers include Fortune 500 enterprises and global industry leaders.