Manager, Customer Success Management - Public Sector

The role

The Manager of Customer Success Management will build, lead, and mentor a team of CSMs. You will develop customer engagement strategies and collaborate with GTM, Product, and Engineering teams to drive adoption and retention.

What you will do

• Build, lead and mentor a team of CSMs
• Provide guidance for career development, performance management, and skill enhancement
• Collaborate with CSM and Professional Services leaders to execute overall strategy
• Drive creation of customer engagement strategies for adoption, retention, and growth
• Develop processes for value and customer experience using scale and automation
• Collaborate with CSMs to mitigate churn risk and promote account expansion
• Conduct account deep dives to drive adoption and account level objectives
• Resolve escalated accounts and provide updates to senior leadership
• Build strong client relationships at the Executive level
• Serve as the voice of the customer to drive product improvements

Required qualifications

• At least 3+ years of proven experience in a leadership role
• Strong background in people management
• Experience in Cybersecurity, DevOps, or an adjacent space
• Experience working with US Public Sector customers and their regulatory, compliance, and procurement requirements
• Bachelor’s degree in a relevant field
• Demonstrated success in building and scaling CSM functions
• In-depth knowledge of project management methodologies and practices
• Excellent communication and interpersonal skills

Nice to have

• advanced degree

Benefits

• Flexible & Remote-First Culture
• Team meetup opportunities
• Bi-annual destination summits
• Monthly stipend for coworking spaces, phone and internet costs
• Stock options upon hire and promotion
• Participation in secondary offerings
• 10 years to exercise options
• 100% Covered Health Insurance for employee and dependents
• Flexible Time Off
• 18 weeks paid parental leave for birthing parents
• 12 weeks paid parental leave for non-birthing parents

About the company

Chainguard is the trusted source for open source, delivering hardened, secure, and production-ready builds. Their customers include Fortune 500 enterprises and global industry leaders.